Nine out of ten seasoned event managers agree that one of the best ways to earn your meeting planning stripes is by working at the onsite help desk. Why? No role represents more clearly the front line than the person answering and defusing an irate or confused attendee. The goal of this article is to teach you how to defuse an upset attendee and turn them into a raving fan using five simple steps — steps that can be unnoticed and are often underestimated because of how easy they are to apply.
Last year it was technology. This year, it’s technology AND security (data and actual), weather, and the economy weighing on event planners mind.
We’ve pulled together top preview lists from some of the most-read event profs websites out there so you can position your 2018 event predictions against the industry.
The events industry continues to grow, but not all of its subsections are growing at the same rate.
General event attendance experienced just a 3.6 percent bump from 2015 to 2016, a 30 percent dip in growth compared with the year before, Convene’s 26th Annual Meetings Market Survey reported. Despite the slow pace across the board, some events continue to thrive. Austin’s SXSW grew a whopping 66 percent in 2016, while Google I/O expanded an impressive 25 percent.
No one wants to think that their event or conference will be disrupted by an active shooter, act of god, or terrorist attack. Unfortunately, there are clear precedents from the last few years that show event planners must be prepared regardless.
Even though an active-shooter or terrorist event is still very unlikely at your event, we’ve gathered recommendations from 6 studies and experts to help you prepare, just in case.Assess Your Risks and Have a Plan
In a recent
There’s been a lot of buzz that chatbots and virtual reality installations will be the hot trend in 2018. But a recent study by the QHotels Event Profs panel shows that white label event engagement apps like Pathable will continue to be the hot thing in 2018.
Here are our some of our top favorite tips for getting the most out of your event engagement app.