5 Proven Ways to Defuse an Angry Attendee

Nine out of ten seasoned event managers agree that one of the best ways to earn your meeting planning stripes is by working at the onsite help desk. Why? No role represents more clearly the front line than the person answering and defusing an irate or confused attendee. The goal of this article is to teach you how to defuse an upset attendee and turn them into a raving fan using five simple steps — steps that can be unnoticed and are often underestimated because of how easy they are to apply.

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